Return & Refund Policy

Last updated: July 2026

At XORLEY, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

You may request a return within 14 days of receiving your order.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging with all tags attached (if applicable).
• Proof of purchase or your order confirmation is required.

Items that do not meet these conditions may not be eligible for a return.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged, defective, or incorrect:

• Personalized or Print-on-Demand products
• Opened perfumes or fragrances
• Opened beauty or cosmetic products
• Gift cards
• Clearance or Final Sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the item
• A brief description of the issue

We will review your request and provide a replacement or refund if approved.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Shipping fees are non-refundable unless the return is due to our mistake.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Please note that Print-on-Demand orders cannot be canceled once production has started.